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      Kyndryl

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      IT Helpdesk Agent Interview

      Mar 30, 2023
      Anonymous employee
      Johannesburg
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at Kyndryl (Johannesburg) in Nov 2021

      Interview

      It was an enjoyable proces, where by I had too do a Dutch Language test. Once passed, I had various interviews to see if I was a fit for the company and then I got an offer

      Interview questions [1]

      Question 1

      Can you speak Dutch Are you good with customers
      Answer question

      Kyndryl interviews FAQs

      • IT Helpdesk Agent applicants have rated the interview process at Kyndryl with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 55.8% positive. This is according to Glassdoor user ratings.
      • Candidates applying for IT Helpdesk Agent roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Kyndryl overall takes an average of 36 days.
      • Common stages of the interview process at Kyndryl as a IT Helpdesk Agent according to 1 Glassdoor interviews include:

        Personality test:  20%

        Group panel interview:  20%

        Background check:  20%

        Skills test:  20%

        Phone interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Project Manager(208) ;
        2. Systems Administrator(124) ;
        3. Associate Director(96) ;
        4. Associate Technical Engineer(84) ;
        5. Senior Associate(75) ;
        6. Software Engineer(64) ;
        7. Subject Matter Expert (SME)(61) ;
        8. Infrastructure Specialist(58) ;
        9. System Administrator(56) ;
        10. Technical Support Engineer(48) ;
        11. Director(47) ;
        12. Service Delivery Manager(47) ;
        13. Financial Analyst(46) ;
        14. IT Specialist(42) ;
        15. Program Manager(40) .


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