The interview process started off positively with an initial screen by the VP of Talent and a thoughtful, engaging conversation with the VP of Customer Experience. I was genuinely excited about the role and even took the initiative to submit a value-added project outlining 3 CX strategies specific to LaserAway’s challenges, something I shared to highlight my commitment to the role and to contribute meaningful ideas early. After that, the communication became inconsistent. Despite multiple follow-up emails over several weeks, each was polite, professional, and proactive. I received minimal updates and eventually, no response at all. It’s now been almost two months since my interviews, with no official update, rejection, or closure provided. For a company that emphasizes customer experience, the candidate experience was quite the opposite, lacking in basic transparency and professional courtesy. I understand hiring processes can shift, but leaving candidates completely in the dark after several touchpoints is disappointing and avoidable.