Claims Adjuster applicants have rated the interview process at Liberty Mutual Insurance with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Adjuster roles take an average of 20 days to get hired, when considering 108 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Adjuster according to 108 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 15%
One on one interview: 14%
Background check: 11%
IQ intelligence test: 8%
Personality test: 8%
Skills test: 7%
Drug test: 5%
Presentation: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Liberty Mutual Insurance (Irving, TX) in Feb 2016
Interview
Had a phone interview, then test. She asked a lot about the past insurance company that I worked for. Questions I don't think I was suppose to be answering like how they measure our metrics,but very detailed. It been about three weeks, didn't hear from anyone, emailed the recruiter. I said it was a negative experience because no one told me if I got the job or not. Lack of communication.
Interview questions [1]
Question 1
Tell me about a time you had to go out the way to satisfy a customer.
I interviewed at Liberty Mutual Insurance (Deland, FL)
Interview
Had a quick 15-30 minute phone screen with an HR recruiter for the position. The recruiter was pleasant and professional. They clearly outlined the core expectations of the role and went over my resume to verify my background. They also asked a few standard behavioral questions to gauge my experience.
I applied online. I interviewed at Liberty Mutual Insurance (Mashpee, MA) in Mar 2026
Interview
Pretty straight forward. I felt comfortable speaking about myself and answering questions. I felt my questions were answered appropriately. I would have liked more scenario based questions. Overall can’t complain
I interviewed at Liberty Mutual Insurance (Dallas, TX)
Interview
Did not follow up, very difficult to schedule interview and get in touch with interviewer. Scheduling platform kept failing. Interview process was straight forward, did not follow up with me afterwards so i have no idea what happened.