Gold Customer Service Representative applicants have rated the interview process at Liberty Mutual Insurance with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Gold Customer Service Representative roles take an average of 16 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Gold Customer Service Representative according to 7 Glassdoor interviews include:
Personality test: 22%
Skills test: 22%
Phone interview: 22%
One on one interview: 17%
Background check: 13%
Drug test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Liberty Mutual Insurance (Indianapolis, IN) in Jul 2014
Interview
The interview process is almost 4 hours long. First you interview with a supervisor for an hour, then you take an assessment for an hour. (Its timed, but don't rush and try to finish it because they want to see if you really take the time out to really research answers) after that assessment, you do another interview with another manager for another hour. After that, they let you sit with an agent for an hour.
I interviewed at Liberty Mutual Insurance (Texas City, TX)
Interview
It was done by a third party overseas, screening interview. It was horrible. I have many times with Liberty Mutual they will never interview me besides the 3rd party interviewer whom they do not take seriously. They discriminate against age since I know I have more than enough experience to work for LM
I applied online. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Sunnyside, WA)
Interview
I was reached out by a recruiter and then buy a supervisor to have an interview from there. I had a second interview and got the job. They did a background check, and it took about a month to be fully hired
I applied in-person. The process took 1 day. I interviewed at Liberty Mutual Insurance (Plano, TX) in Sep 2016
Interview
The interview was fairly straightforward. I answered questions on how I handled certain situations at my previous job and also other information on the type of work I did at those jobs.
Interview questions [1]
Question 1
Describe a time where you provided a customer with incorrect information and what did you do to rectify that situation?