Senior Customer Claims Representative applicants have rated the interview process at Liberty Mutual Insurance with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 82% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Claims Representative roles take an average of 16 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Senior Customer Claims Representative according to 11 Glassdoor interviews include:
Background check: 18%
Phone interview: 18%
Skills test: 16%
One on one interview: 14%
Personality test: 12%
Group panel interview: 10%
Drug test: 8%
Presentation: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Westborough, MA) in Nov 2012
Interview
Interview was scheduled for 3 hours. I met with Manager, took a computer test and then a written scenario test, sat with a claims adjuster who was on the phone and then met with Team Manager. No water was offered during this time. Was told at the end I was a good candidate and a Team Manager would be contacting me by telephone.
I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance
Interview
I had a phone interview, lasted about 30 min, very nice, typical interview questions. In person interview was scheduled and there was a power point presentation and company overview, a side by side, and then a panel interview with 2 very nice ladies.
I applied through an employee referral. The process took 2 days. I interviewed at Liberty Mutual Insurance (Warrenville, IL) in Aug 2015
Interview
Began with a phone interview shortly after submitting to an assessment test online. Phone interview was pretty easy...questions the recruiter asked for were mostly customer service based and took about 20-25 minutes. After about a week, received a email regarding a face to face interview at the claims facility with 2 team managers. Interview questions were mostly situation based and customer interaction. My interview was done by both managers face to face. This process took about 2 hours overall and went very well for me since I had years of customer service and management experience. They give you a intro about the company to start off with and all the benefits if we are offered a position. After about a week I received the official offer to start in about a month for training and I accepted.
Interview questions [4]
Question 1
Tell me about a time you had to work with a difficult situation with a customer
I applied through other source. I interviewed at Liberty Mutual Insurance (Chicago, IL) in Aug 2015
Interview
Targeted selection questions that focus on a situation, your role, and an outcome. Screening is done with a recruiter and an assessment is used. If you pass you get an in person interview with two managers. They also allow job shadowing. the on sight process can last a couple hours. Don't be surprised if there are multiple candidates as they tend to hire in groups for this entry level position. A college degree is not needed but it can be helpful.
Interview questions [1]
Question 1
Asked about giving a customer bad news or news that could be challenging to hear.