Claims Customer Care Associate applicants have rated the interview process at Liberty Mutual Insurance with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Customer Care Associate roles take an average of 15 days to get hired, when considering 10 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Customer Care Associate according to 10 Glassdoor interviews include:
One on one interview: 17%
Phone interview: 17%
Group panel interview: 11%
Skills test: 11%
Background check: 9%
Drug test: 9%
Personality test: 9%
IQ intelligence test: 9%
Presentation: 6%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Liberty Mutual Insurance
Interview
Interview process was very quick. When you apply online you have to complete a typing test and call center simulation. Once you get the in person interview it is in a group setting with other potential hires. All interview questions are situational and based on your past experiences.
Interview questions [2]
Question 1
Have you ever had an experience at a previous job that you had to explain something to a customer or coworker?
Easy video interview with two supervisors. Asked standard customer service questions using STAR method. They were both asking questions and also offered more details about the role. They were both polite and seemed easy to get along.
Interview questions [1]
Question 1
Please tell us about a time you had to deliver bad news to a customer
I applied online. The process took 1 week. I interviewed at Liberty Mutual Insurance (Detroit, MI) in Mar 2023
Interview
I had a phone interview & was told I would be moving on to the next step in the hiring process. I got a thank you for your interest after emailing the recruiter to follow up.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer.
They use the STAR method, I'd have some scenarios ready. It was a panel interview but it was not bad, just prepare a bit. Dress business casual to casual. I'd bring a copy of your resume as well.
Interview questions [1]
Question 1
Describe a time where you struggled with a project