Claims Adjuster applicants have rated the interview process at Liberty Mutual Insurance with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 63.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Claims Adjuster roles take an average of 20 days to get hired, when considering 108 user submitted interviews for this role. To compare, the hiring process at Liberty Mutual Insurance overall takes an average of 23 days.
Common stages of the interview process at Liberty Mutual Insurance as a Claims Adjuster according to 108 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 15%
One on one interview: 14%
Background check: 11%
IQ intelligence test: 8%
Personality test: 8%
Skills test: 7%
Presentation: 5%
Drug test: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
Firstly, you are given this test to take to see how you manage multiple tasks at once. It was simple. Afterward you have phone call interview for the first round that is general behavioral question and then they invite you to a final round interview in their office
I applied online. I interviewed at Liberty Mutual Insurance (Mashpee, MA) in Mar 2026
Interview
Pretty straight forward. I felt comfortable speaking about myself and answering questions. I felt my questions were answered appropriately. I would have liked more scenario based questions. Overall can’t complain
I interviewed at Liberty Mutual Insurance (Dallas, TX)
Interview
Did not follow up, very difficult to schedule interview and get in touch with interviewer. Scheduling platform kept failing. Interview process was straight forward, did not follow up with me afterwards so i have no idea what happened.
I applied online. I interviewed at Liberty Mutual Insurance in Dec 2025
Interview
It was just awful. She called two hours earlier than scheduled, and I couldn’t understand half of what she was saying because her accent was so strong. The communication was so unclear that answering her questions became almost impossible.
Interview questions [1]
Question 1
Tell me about a time you had to help a customer out with a difficult situation? How did you resolve it?