Customer Assistant applicants have rated the interview process at Lidl with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 86% positive. To compare, the company-average is 56.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 11 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Lidl overall takes an average of 20 days.
Common stages of the interview process at Lidl as a Customer Assistant according to 7 Glassdoor interviews include:
One on one interview: 36%
Skills test: 27%
Background check: 9%
Phone interview: 9%
Other: 9%
Presentation: 9%
Here are the most commonly searched roles for interview reports -
Very easy and relaxed process. I was interviewed by a store manager and deputy store manager. Just need to revise times you’ve given some sort of customer care. Took about 20 mins
Interview questions [1]
Question 1
They asked about a time I had a bad customer experience, a time I provided exceptional customer service. The only question that was not recalling something I had done, is when they asked, “there’s a spillage, a long queue at the tills, no milk stocked, and an unorganised veg section, in what order do you help?”
Very straightforward process.
One person interviewed me and asked a few questions.
Did not last more than an hour, if that.
I had one interview and then an offer was made.
Phone interview and then in person interview. Pretty quick and easy and doesn’t take long to hear back. Questions are pretty standard like ‘why Lidl?’ and ‘what’s your favourite item we sell’. Also a few scenario based questions.
I applied online. I interviewed at Lidl (Cardiff, Wales) in Jan 2026
Interview
Really nice manager and chill atmosphere. Didn't ask me any scenario based questions or any that I had to provide a "star" like paragraph; more focused on how prepared/ committed/ able you are to do a lot of work.
Interview questions [1]
Question 1
Why Lidl?
What hours can you do?
Where can you see yourself working in the shop?