Linode Customer Support Specialist interview questions

Initial phone screening with a manager. Next, a HackerRank consisting of open ended tech support tickets and how you would interact with the customer via email. Finally, an in-person interview with your potential team at the Linode HQ in Old City. A thorough, yet thoughtful process. There was a great mix of questions regarding my competency to perform in the role, while simultaneously getting to know me as a person.

The interview process was over the phone. The first part asked more general questions about yourself and the second part asked technical questions mostly regarding linux. The hiring managers did not seem interested in the start of the conversation. Even the greeting was dull and they had no follow ups after most of my answers.