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      LoanCare

      Part of Fidelity National Financial

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      Pittsburgh, PA Customer Experience Interview

      Nov 8, 2019
      Anonymous Interview Candidate
      Pittsburgh, PA
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 5 days. I interviewed at LoanCare (Pittsburgh, PA) in Oct 2019

      Interview

      The man at HR seemed wonderful and I wanted to work there until I met with the supervisor. I don’t remember his name but he came off as rude and condescending . He berated me to get a lower start wage because I have no mortgage experience though I do know sales and customer service and if I did I wouldn’t be applying there. There base is a fraction of my base at a last job. They also give you four weeks of training. You have to pass a test at 90 percent each week. You have to go home and study to prepare off the clock. This is considered off the clock administrative work. Even studying and preparing for a new job should be payed and even at time and a half if it’s over 40 hours. Even studying at home for preparation for a new job. Someone will probably sue them one day for this I’m sure. For this reason when I got the job offer a few days later I had to decline it. I even thought about it for a couple days and decided against it. He gave me a impression of a toxic work environment.

      Interview questions [1]

      Question 1

      What is a escrow?
      Answer question

      LoanCare interviews FAQs

      • Candidates applying for Pittsburgh, PA Customer Experience roles take an average of 5 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at LoanCare overall takes an average of 24 days.
      • Common stages of the interview process at LoanCare as a Pittsburgh, PA Customer Experience according to 1 Glassdoor interviews include:

        One on one interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(29) ;
        2. Loan Counselor(12) ;
        3. Customer Experience Specialist(10) ;
        4. Supervisor(9) ;
        5. Customer Service Representative (CSR)(6) ;
        6. Manager(6) ;
        7. Loss Mitigation Specialist(5) ;
        8. Single Point of Contact (SPOC Agent)(5) ;
        9. Team Lead(5) ;
        10. Customer Service(4) ;
        11. Foreclosure Specialist(4) ;
        12. Customer Experience Specialist I(3) ;
        13. Customer Experience Specialist II(3) ;
        14. Customer Service Specialist(3) ;
        15. Customer Service Supervisor(3) .


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      Jobs at LoanCare

      38 jobs in United States
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      Collections Team Lead (On-site)
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      Client Relations Manager - Remote
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      (Employer provided)
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      Complaint Response Validation Specialist - Remote
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      $20 - $34 /hr
      (Employer provided)
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