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      LoanCare

      Part of Fidelity National Financial

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      Related searches: LoanCare reviews | LoanCare jobs | LoanCare salaries | LoanCare benefits
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      Quality Assurance Interview

      Jul 20, 2022
      Anonymous employee
      Virginia Beach, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 months. I interviewed at LoanCare (Virginia Beach, VA)

      Interview

      It started at an onsite job fair. I interviewed with a VP then called back to interview with the COO and President. They reiterated their desire to create a seamless quality product that would need some additional oversight.

      Interview questions [1]

      Question 1

      What was my background in mortgage, process and controls?
      1 Answer

      LoanCare interviews FAQs

      • Quality Assurance applicants have rated the interview process at LoanCare with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.5% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Quality Assurance roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at LoanCare overall takes an average of 24 days.
      • Common stages of the interview process at LoanCare as a Quality Assurance according to 1 Glassdoor interviews include:

        Skills test:  20%

        Personality test:  20%

        Drug test:  20%

        Group panel interview:  20%

        Background check:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(29) ;
        2. Loan Counselor(12) ;
        3. Customer Experience Specialist(10) ;
        4. Supervisor(9) ;
        5. Customer Service Representative (CSR)(6) ;
        6. Manager(6) ;
        7. Loss Mitigation Specialist(5) ;
        8. Single Point of Contact (SPOC Agent)(5) ;
        9. Team Lead(5) ;
        10. Customer Service(4) ;
        11. Foreclosure Specialist(4) ;
        12. Customer Experience Specialist I(3) ;
        13. Customer Experience Specialist II(3) ;
        14. Customer Service Specialist(3) ;
        15. Customer Service Supervisor(3) .


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      Jobs at LoanCare

      2 jobs in United States
      QUALITY ASSURANCE CLAIMS SPECIALIST – REMOTE
      United States
      ·
      $22 - $38 /hr
      (Employer provided)
      View job
      Customer Response Quality & Oversight Manager- Remote
      United States
      ·
      $75K - $140K /yr
      (Employer provided)
      View job
      View all Quality Assurance Jobs