Service Desk Technician applicants have rated the interview process at Logicalis with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 71.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Technician roles take an average of 5 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Logicalis overall takes an average of 22 days.
Common stages of the interview process at Logicalis as a Service Desk Technician according to 6 Glassdoor interviews include:
Background check: 27%
One on one interview: 20%
Skills test: 20%
Group panel interview: 13%
Phone interview: 13%
Drug test: 7%
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I applied online. The process took 1 week. I interviewed at Logicalis (Bloomfield Hills, MI) in Sep 2015
Interview
Applied online for the position and was called a few days later by a recruiter. I was then scheduled for an interview with the hiring managers which took place 3-4 days after the recruiter contacted me. I was interviewed by 2 of the hiring managers. Overall the interview was pretty simple. I was asked a few questions about myself and was asked a few technical questions such as "what are 3 ports on the back of a computer?" as well as how to assist someone who is experiencing problems with their mouse. I was asked what 3 qualities are that a good service desk employee should have. I received an email for a background check roughly 4 days after the interview. Pretty sure I would have received a job offer but backed out prior to any offer. I didn't realize the position was an actual call center position and was looking for something on a smaller scale.
Interview questions [1]
Question 1
What are 3 ports on the back of a computer?
Walk me through the steps to assist someone who is experiencing problems with their mouse.
What are 3 qualities of a good service desk employee?
I applied online. The process took 5 days. I interviewed at Logicalis in Jan 2016
Interview
The process did not take very long. I was interviewed by two service desk Managers. They were very nice. After the interview I received a call the next day from HR sending me an offer letter.
I applied through other source. I interviewed at Logicalis
Interview
I arrived at the office, where I waited to be interviewed. A woman came by and introduced herself and took me to a conference room where she and another manager were to have the interview. They both asked me a couple of questions and put me through potential call scenarios to which I answered, and then asked me if I have a few questions of my own, which I had and then they said that they will contact me through the coordinator.
Interview questions [1]
Question 1
What was my customer support/help desk experience?