Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 10 days to get hired, when considering 369 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 369 Glassdoor interviews include:
One on one interview: 25%
Drug test: 24%
Background check: 18%
Skills test: 12%
Personality test: 9%
Phone interview: 7%
Group panel interview: 2%
Presentation: 2%
IQ intelligence test: 2%
Other: 0%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Lowe's Home Improvement
Interview
They told me that the interview 3 people for every opening. They said interview questions were graded and given points and best interview would get the job. All the questions were about previous experience in sales. I interviewed at three different stores and have 20 years in sales and didn't get the job. I believe that in today's economy, referred friends get the job and if you're not referred, you are just one of the other two other people they interview for the sake of interviewing three people. How they hire people out of high school or others without sales experience is beyond me. Those with no experience cannot answer the questions they ask. Bottom line is the interview process is a joke and there seems to be discrimination due to the phony hiring process. Also, every job I interviewed for was not the job I applied for. Be prepared to be turned down if you're not connected.
Interview questions [1]
Question 1
If you have sales experience, there are no hard questions.
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.