Call Center Agent applicants have rated the interview process at Lowe's Home Improvement with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Call Center Agent roles take an average of 34 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Call Center Agent according to 5 Glassdoor interviews include:
Drug test: 25%
One on one interview: 19%
Skills test: 19%
Background check: 13%
Phone interview: 13%
Group panel interview: 6%
Other: 6%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 months. I interviewed at Lowe's Home Improvement (Albuquerque, NM) in Jan 2017
Interview
First they had a phone interview where they asked basic interview questions, then I was invited to a face to face interview where we discussed specific situations in the past when dealing in customer service.
I applied in-person. I interviewed at Lowe's Home Improvement (West Hills, CA) in Sep 2017
Interview
Did a walk in interview original for outdoor lawn and garden sales rep. I was offered the telephone operator position and took it. It was a quick interview and I was hired on the spot. The room was full of people waiting to be interviewed and there was no privacy during any point of the interview process
I applied online. The process took 3 weeks. I interviewed at Lowe's Home Improvement
Interview
The entire process took about a month. I filled out the application, got an interview 2 weeks later. After the interview got an offer about 2 weeks later. The entire interview was very relaxed.
Interview questions [1]
Question 1
Discussed different customer service situations, and how I handled them