I initially applied online for a CSA Front End position and got a call back later that day about coming in for an interview on that position. When I arrived, I could immediately tell it was a professional environment. I shook a few hands and filled out some paperwork and was immediately led back to the conference room where my interview would be conducted. I first interviewed with a assistant customer service manager and then did my second part of the interview with the direct hiring manager. Both interviews lasted about 15-20 minutes long for a grand total of about an hour for the full process. At all times I felt I was in a professional environment and was respectably dealt with. I was very interested in what each of the managers had to say and how they felt about the entire interview process. In the end, I was very satisfied and all of my questions/concerns were answered on the spot in a very professional manner.