Customer Service/Return Desk Associate applicants have rated the interview process at Lowe's Home Improvement with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service/Return Desk Associate roles take an average of 12 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service/Return Desk Associate according to 4 Glassdoor interviews include:
Background check: 25%
Skills test: 17%
One on one interview: 17%
Drug test: 17%
Personality test: 8%
Presentation: 8%
IQ intelligence test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Lowe's Home Improvement (Harrisonburg, VA) in Sep 2014
Interview
Received phone call from HR director to set up interview. Interviewed first with HR director. Six questions that consisted of only "Tell me about a time when..." scenarios. Tell me about a time when you went above and beyond for a customer; tell me about a time when you told a customer the wrong information and what you did to correct it; tell me about a time when you dealt with an angry customer; etc. After that interview, the HR director set up an interview with the supervisor over the Customer Service/Return Desk. That interview also consisted of "Tell me about a time when" questions. I think they grade your responses as you answer. I was disappointed because they said they would be in touch with all interviewees to let them know of their decision, one way or the other, yet they never gave me a call back. It's unprofessional to leave people hanging.
Interview questions [1]
Question 1
They weren't that difficult, it's just difficult if you've never been in one of those situations.
The process took 2 weeks. I interviewed at Lowe's Home Improvement (Durham, NC)
Interview
It was fairly standard. First met with the HR Manager and he interviewed me for about 30 minutes. Then the following week, I met with the Assistant Store Manager, who interviewed me for the 30 minutes. Then I got drug tested & got a call another week later.
Interview questions [1]
Question 1
Tell me about a time when you were put in a potentially unsafe situation. What was the situation and what steps did you take to keep yourself and others safe?
I applied in-person. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Plant City, FL) in Mar 2015
Interview
They interviewed me multiple times, by more than one person. The hiring process is kinda long,
it took about 2 weeks and multiple interviews to get on. Then you have extensive training.
Interview questions [1]
Question 1
What would make you a great candidate for working with us here at Lowe's?