I applied online. I interviewed at Lowe's Home Improvement (Indianapolis, IN) in May 2023
Interview
You do two rounds of interview the first was not hard the second of course was more pressure , but I feel as though if you be yourself you’ll have a better chance of getting it , they do ask STAR method kind of questions as well
Interview questions [1]
Question 1
Name a time where you had an angry customer , and how did you go about it.
I applied online. I interviewed at Lowe's Home Improvement (Indianapolis, IN) in Jan 2024
Interview
Had one remote interview, interview went well. They just asked questions regarding your experience and the job. It was a pretty easy interview and the let me know the same day.
Interview questions [1]
Question 1
Describe a time you had a difficult customer interaction, what did you do to resolve it?
I applied online. The process took 2 weeks. I interviewed at Lowe's Home Improvement (Telephone, TX)
Interview
It was super easy and the interviewer was very kind. Common scenario interview questions, like tell me a time you deescalated a difficult situation or an upset customer, tell me a time you had to work through an unexpected event, and how did it effect you. Tell me a time you made a mistake and how did you handle it.
2
Lowe's Home Improvement Customer Experience Professional Interview Questions | Glassdoor