Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 65.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 10 days to get hired, when considering 369 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 369 Glassdoor interviews include:
One on one interview: 25%
Drug test: 24%
Background check: 18%
Skills test: 12%
Personality test: 9%
Phone interview: 7%
Group panel interview: 2%
Presentation: 2%
IQ intelligence test: 2%
Other: 0%
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The process took 1 day. I interviewed at Lowe's Home Improvement (Phoenix, AZ) in Mar 2011
Interview
Applied for half a dozen different positions at Lowe's and received a call from their HR manager to schedule an interview within a few days. The process consisted of two interviews, the first of which was conducted by the HR manager. She gave me a printout showing the job and requirements, and asked me a few questions about my mechanical background. We then moved on to the usual half a dozen "Tell me about a time when X happened" questions, all of which were easily answered. I waited for about five minutes, and was then interviewed by an assistant store manager who asked me a series of questions nearly identical to the first.
At the end I was told they had a few more interviews to conduct, and if they were to hire me they would contact me within a week and have me come back in for the drug test and background check paperwork. Whether or not they were just blowing me off remains to be seen I suppose.
Also for whatever it's worth, both interviewers were pleasant and easy to deal with.
Interview questions [2]
Question 1
Tell me about a time when you had to sell something to a customer.
I interviewed at Lowe's Home Improvement (Zephyrhills, FL)
Interview
Rather easy interview process. There were only a handful of questions that were pretty standard for a retail position. When the interview was scheduled, I was told it was one person, but ended up being another person conducting the interview, which wasn't a big deal, but when you go in to the place it's nice to ask for the correct person.
Interview questions [1]
Question 1
When was a time that you've gone above and beyond for a customer?
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.