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      Operations Technician I Interview

      Aug 21, 2013
      Anonymous employee
      Wake Forest, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Lumen (Wake Forest, NC) in May 2013

      Interview

      The interview was pretty typical for a technical job: lots of basic networking and troubleshooting scenarios to test the breadth of my knowledge. I sat with local supervisor with 2 other supervisors from another location on conference call. Whole interview took about an hour. I received positive feedback immediately after interview was over, but then didn't hear back for almost 4 weeks. When I did finally hear back, it took another 2-3 weeks before I was given a start date. The process as a whole was a positive experience, just took a lot longer than I expected.

      Interview questions [1]

      Question 1

      I was asked a network connectivity question for a remote customer. I was asked to work through troubleshooting steps. As I went along, I exhausted every step I could think of to isolate and repair the problem. After a little while, the supervisor told me that I had already answered the question, they just kept pushing me further because they wanted to see how I would handle escalated problems or difficult clients.
      Answer question