I applied online. The process took 2 weeks. I interviewed at Lyft (Denver, CO) in Mar 2016
Interview
Initial phone interview with HR to gauge experience and see whether or not you'll be a good fit for the company. Follow-up interview with a team lead who tells you more about the position and asks about how you've handled difficult situations in the past. Three more interviews with a Trust and Safety Team Lead, Manager, and Senior Specialist, to dive more deeply into your personality, prior experience, etc. Additionally there will be mock calls with the Senior Specialist (they're tough so be prepared!).
Interview questions [1]
Question 1
Tell me a little bit about yourself.
Tell me about a time you dealt with an escalated user. What actions did you take?
Why do you want to work for Lyft?
3 stage interview process consisted of Recruiter, homework, then 2-3 managers for the final stage. Each final interviewer asks 2-3 questions and some of the panel had nothing to do with the actual role.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer.
I applied online. The process took 1 day. I interviewed at Lyft (Nashville, TN) in Oct 2018
Interview
At the start of the interview you are taken on a tour of the office and tjey explain to you what the job consists of. After, you are split up and go through 1 set of situational questions and then you go through a role playing scenario so they can see how you handle the situation. If you are called back for a second interview you are in a room with 3 other employees who ask you a series of "describe a time" type questions. The overall experiance was rather pleasant. I never felt uncomfortable or out of place.
Interview questions [1]
Question 1
Describe a time you had to make a decision with little to no direction or clear guidelines.
I applied online. The process took 1 week. I interviewed at Lyft (Nashville, TN) in Oct 2018
Interview
Process took about a week began with me applying for multiple jobs with Lyft. I was able to locate contact info for a recruiter and followed up with her. She then reviewed my resume and suggested I apply for trust and safety specialist position. I applied and was invited to do a writing assessment.
After the assessment was submitted I received an email asking if I would come in for a hiring event and onsite interview.
The interview process was fun. There were several of us as a group. First was a presentation regarding the company. Then we all split up and interviewed with a couple current specialists individually for about ten minutes each.
After that a senior associate comes in and has you do a role play excercise. After the role play they sent me home to await further communication. About 2 hours later I received an email requesting I come back the next day for the final interview and providing a writing prompt with several parts to be completed within 48 hours.
The final interview was a panel with multiple team leads. This concluded the interview process. This took place on a Friday by the following Monday I had an offer.