Contact Center Representative applicants have rated the interview process at M&T Bank with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Contact Center Representative roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at M&T Bank overall takes an average of 29 days.
Common stages of the interview process at M&T Bank as a Contact Center Representative according to 2 Glassdoor interviews include:
Phone interview: 100%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at M&T Bank (Bridgeport, CT) in Jul 2024
Interview
A Phone interview was done by an employee and then passed on to a second interview done by the direct manager at the office you're planning on working. First questions were asked and then the interviewer spoke about the benefits of working there.
Interview questions [1]
Question 1
Could you tell me about any customer service or related roles you’ve had in the past?
Super simple and straightforward, lots of talk regarding work pace, difficult customers, stress levels and so on. If you have prior experience you should be able to get the job easy.