MAA Leasing Consultant interview questions

My overall experience with the interview process was above average and they moved through each step quickly. I was happy to accept an offer with MAA. It started with a phone interview. Veronica, the talent specialist, was the person conducting the interview and set the positive tone for what would be an excellent interview. She was energetic and asked questions related to the role. My second interview was with Liz, the property manager. I felt a real connection with Liz during this in-person interview. I could tell she truly cares about her team and the goals she wants to achieve with them. She provided tons of information, so I knew exactly what to expect and what they were expecting from me. My final interview was in-person with Lynn, the VP. She made me feel very comfortable and conducted a very structured interview. I could tell she was looking for candidates that have exceptional customer service skills and someone who will make a big impact on the experience one will have when they visit an MAA property.

I was attempting to move forward within the company at the time. I had high expectations for my first interview for the position, as my prior interviews had been conducted by kind and professional individuals. This phone interview was a horror story. The recruiter was fifteen minutes late to calling me, never mentioning her tardiness, or offering an explanation. This set a tone for the rest of the interview, as she seemed rushed and indifferent, like she had better things to be doing. I was taken aback by how condescending she was, as she prefaced her questions by saying "of course with a lack of experience and tenure like your own you probably can't speak much to your skill-level with _______, but...". She set a clear power dynamic between the two of us, and I felt inferior and defeated before answering every question. I was blown away by the lack of professionalism, and even cried once our interview concluded. This occurred months ago, and thinking about the experience still makes my blood boil. Our interview was on a Monday, and the recruiter ensured me that I would hear back from her by the end of the week. I never heard back at all. I followed up with her a twice over the span of three weeks following the date I had been promised an email, until I was sat down by my direct manager to be told that I had not gotten a second interview for the position, and that the recruiter felt the news was "more appropriate" to come from my manager as opposed to herself. That interview alone is one of the primary reasons I left the company. No such behavior should be tolerated from someone who's job is to manage and oversee the recruitment efforts of a company, and I hope no other interviewee experiences what I did.