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      Macy's

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      Macy's interviewsMacy's Administrative Support Team interviewsMacy's interview
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      Administrative Support Team Interview

      Aug 22, 2013
      Anonymous Interview Candidate
      Pleasanton, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Macy's (Pleasanton, CA) in Aug 2013

      Interview

      I applied on-line on a Thursday and received an e-mail the next day requesting I schedule myself for an interview. The site was very easy and so I scheduled my interview for the following Monday. My first interview was with the Administrative Support Manager. The questions were in STAR format, which can be difficult if you're not prepared, but the questions asked were very easy. The ASM also went over the job description and that they were looking for someone who could handle the HR and Administrative tasks of the store. The interview went really well and I was asked to come back for a 2nd interview with the HR manager the next day. My second interview was alright and easier than the first, but I really felt the HR Manager was in no-way as engaging in the interview as the ASM. She was smiling and upbeat the whole time, but I kept getting the sense that she couldn't wait for me to leave. At the end of the interview the HR Manager told me that the hiring decision would be left up to the ASM and I would hear back in a couple days. Unfortunately, the very next morning I get an automated e-mail saying my application is no longer being considered. I was very disappointed given that I have a Bachelor's degree in Human Resources, work experience in HR Administration, AND I used to work for Macy's back in '05-'06. I guess that wasn't good enough. Overall, this could have been a positive interview experience, but the automated rejection e-mail was a despicable way to end an interview process.

      Interview questions [4]

      Question 1

      Describe a time you had a sell a product/idea to a customer.
      Answer question

      Question 2

      Describe a time you received outstanding customer service.
      Answer question

      Question 3

      Describe a time when you encountered another employee giving bad customer service and what did you do?
      Answer question

      Question 4

      Describe a time when you had to gather and present information to multiple people.
      Answer question

      Other Administrative Support Team Interview Reviews for Macy's

      Administrative Support Team Interview

      May 10, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Macy's

      Interview

      I had one face to face interview. They asked very standard questions about your work experience and behavioral questions. The manager also had a paper and seemed to be checking things off as we spoke.

      Interview questions [1]

      Question 1

      How would you deal with a dissatisfied customer
      Answer question

      Administrative Support Team Interview

      Aug 23, 2023
      Anonymous employee
      Bowie, MD
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Macy's (Bowie, MD)

      Interview

      Via in person - great communication via email for the interview process. Employment center responses and then in store communication. The phone number - you can hardly get anyone on the phone, its best to just email the center.

      Interview questions [1]

      Question 1

      What is your technical experience?
      1 Answer

      Administrative Support Team Interview

      Aug 30, 2020
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Macy's in Aug 2020

      Interview

      The interviewer was the supervisor for the role they were hiring for. She asked about my previous roles, my experiences with technology and working on a team. She described the role to me in detail and asked if I would be comfortable performing these roles, and told me she would call me back.

      Interview questions [1]

      Question 1

      Tell me a little about yourself.
      Answer question

      Jobs at Macy's

      94 jobs in United States
      Administrative Support Team Associate, Herald Square - Full Time
      New York, NY
      ·
      $17 - $23 /hr
      (Employer provided)
      View job
      Administrative Support Team Associate, First Colony - Flex
      Sugar Land, TX
      ·
      $15 - $21 /hr
      (Employer provided)
      View job
      Administrative Support Team Associate, Friendly Center - Part Time
      Greensboro, NC
      ·
      $15 - $21 /hr
      (Employer provided)
      View job
      Administrative Support Team Associate, Biltmore Fashion Park - Part Time
      Phoenix, AZ
      ·
      $16 - $22 /hr
      (Employer provided)
      View job
      Administrative Support Team Associate, Evergreen Plaza - Full Time
      Evergreen Park, Cook, IL
      ·
      $15 - $21 /hr
      (Employer provided)
      View job

      Macy's interviews FAQs

      • Administrative Support Team applicants have rated the interview process at Macy's with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Administrative Support Team roles take an average of 6 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 10 days.
      • Common stages of the interview process at Macy's as a Administrative Support Team according to 7 Glassdoor interviews include:

        One on one interview:  40%

        Background check:  20%

        Personality test:  10%

        Skills test:  10%

        Presentation:  10%

        Phone interview:  10%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(5759) ;
        2. Retail Sales Associate(1407) ;
        3. Sales Manager(623) ;
        4. Beauty Advisor(612) ;
        5. Seasonal Sales Associate(493) ;
        6. Sales Associate/Cashier(322) ;
        7. Cosmetics Counter Manager(292) ;
        8. Manager(281) ;
        9. Cashier(275) ;
        10. Sales(261) ;
        11. Customer Service Representative(260) ;
        12. Merchandiser(229) ;
        13. Fulfillment Associate(176) ;
        14. Visual Merchandiser(173) ;
        15. Macys Sales Associate(156) .


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