Applied to Macy's online during the holidays, was called for a phone interview and got hired right on the spot. The lady who interviewed me was very friendly. Always greet the interviewer politely, ask how they are doing before the interview. She begin to explain that she was going to ask me a series of questions. I have never been in retail before but I came well-prepared for the questions. She asked me around 9 questions: 1. Q: Why Macy's? A: It's a long-standing company with a good reputation. There's a lot of opportunities for upward mobility. Notes: That's all you need. She said that answer was great. 2. Q: Explain to me how you would go about selling a Macy's Credit Card. A: Well, sometimes people are in a hurry when they are shopping, so I would be sure to tell them that it's a very quick process. They would get all of the discounts without having to present a coupon. It's very convenient to check the balance online whenever internet is available. Also, there is no need for a receipt when you return an item, no matter how long ago it was to purchase the item. Notes: She said this answer was fabulous and explained a little more about the credit card. 3. Q: Tell me about a time when someone you worked with did something you knew was wrong, how you handled it, and what was the outcome? Notes: I explained to her a story about my previous job as a hostess at Texas Roadhouse. I told her that after we were finished with our shift we had to sweep the corral before we left to go home. One girl didn't sweep and I notified the manager so she wouldn't do that again. He told her that it wasn't right, and she's swept ever since. (The example doesn't have to be a great important story) 4. Q: Explain to me an example of when you were on a team, what was your role, and what was the outcome? 5. Q: Were you ever working in an area that was always constantly changing? 6. Q: Tell me how you would greet a customer and assist them. A: I would smile and be polite and ask them how they were doing. I would ask them what they were looking for and how I could be a help. 7. Q: If someone came in needing a pair of jeans, what kind of questions would you ask them? A: I would ask them what kind of brand they were looking for, what style, what length (pants, capris, shorts). 8. Q: How would you upscale the jeans into a bigger purchase? A: I would say, Oh you know you need a shirt for those jeans to tie it all-together (interviewer loved that answer). I would then proceed to show them some accessories and shoes to go along with it. 9. Q: How would you celebrate a purchase? A: I would tell them to "have a nice day" or "see you tomorrow!". Also, comment on how great that outfit will look on them. Notes: Something to flatter them.