I applied through their website, which was a typical on-line application. Once submitted you receive an e-mail stating if they're interested they will follow up. About 2-3 days later I received a follow up e-mail, with an interview set up the following week in store (whichever you were applying for). The interview was pretty straight forward as they go for a management role It lasted about 1 1/2 - 2 hours, filled work related questions, and getting to know each other as a leader and individual. Where Madewell dropped the ball, they never followed up. As someone who knows the proper procedures, I sent a follow up thank you e-mail. A week later, another follow up e-mail. 2 weeks from the interview date, one last follow up e-mail. It's one thing to not get the job, which I and many other people can handle rejection, but it's the common courtesy of sending out a simple e-mailing and letting that person know. It's flat out rude, and speaks highly of that manager and the company. Unfortunate.