Customer Service Specialist applicants have rated the interview process at Marriott International with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Customer Service Specialist according to 2 Glassdoor interviews include:
Phone interview: 20%
Drug test: 20%
Other: 20%
Skills test: 20%
Presentation: 20%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Marriott International (Salt Lake City, UT)
Interview
I applied online and they called back the next day. The interview process went well. I was asked what i did in these situations. He also asked me if I ever dealt with an angry customer and how did I resolve that situation. I got the job.
Interview questions [1]
Question 1
In what ways, have you gone of your way to satisfy a customer?
I applied through other source. I interviewed at Marriott International (San Diego, CA) in Feb 2019
Interview
Quick interview over zoom! Very sweet people. They just want to get to know who you are as a person. Refer to your resume! Maybe 20 minutes or less. Easy process
I applied online. The process took 2 weeks. I interviewed at Marriott International (Sarnia, ON) in Jun 2018
Interview
It was so friendly. I was interviewed by de HHRR Manager. She was wonderful and, made me feel I was talking to a known person. Gave me freedom at asking any questions.
Interview questions [1]
Question 1
What would you do if you do not know the information asked by a customer and, you can not help him