I applied online. The process took 3 weeks. I interviewed at Marriott International (Saint Paul, MN) in Nov 2018
Interview
No sitting! Right away I was taken for a tour of the place. I was shown the amenities and barely asked any of the questions I prepared myself for. It was more of a description of my job than it was a "let's get to know you" type of interview.
The process took 2 weeks. I interviewed at Marriott International (Bristol, TN) in May 2025
Interview
It was a pretty quick and straightforward process. I applied online, and I had an interview a week later. I went to the interview, did my background check, and a week later I got hired and started my onboarding process.
I applied online. The process took 4 days. I interviewed at Marriott International (Dallas, TX) in Mar 2025
Interview
An application and online assessment, via the marrriott website. After this you set up an in-person interview on site.
However, it is an incredibly unprofessional and disorganized set up. Interviews typically happen after the scheduled time or are cancelled last minute. Very little appropriate introduction to the company's expectations for the role.
Interview questions [1]
Question 1
Describe a time that you went above and beyond to help a customer?
I applied online. The process took 2 weeks. I interviewed at Marriott International (Uniondale, NY)
Interview
Very smooth and easy process from start to finish. They asked basic interview questions then situational questions. My first interview was with HR then the Front Office Team, then the General Manager.
Guest Service Representative applicants have rated the interview process at Marriott International with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 84% positive. To compare, the company-average is 73.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 12 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at Marriott International overall takes an average of 17 days.
Common stages of the interview process at Marriott International as a Guest Service Representative according to 83 Glassdoor interviews include:
One on one interview: 25%
Drug test: 18%
Skills test: 15%
Background check: 13%
Phone interview: 8%
Group panel interview: 7%
Personality test: 5%
IQ intelligence test: 4%
Presentation: 4%
Other: 0%
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