Customer Service Representative applicants have rated the interview process at Marsh with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 64% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 36 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Marsh overall takes an average of 29 days.
Common stages of the interview process at Marsh as a Customer Service Representative according to 13 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 17%
Skills test: 14%
Background check: 14%
Group panel interview: 10%
Drug test: 7%
Personality test: 7%
IQ intelligence test: 3%
Presentation: 3%
Here are the most commonly searched roles for interview reports -
The process took 2 days. I interviewed at Marsh in Apr 2007
Interview
Postitive communication from local management and Human Resources
There were two interviews one of which was with the Managing Director or Head Of Office. The interview process include a personality test which was a written question and mostly a test of honesty and ethics.
I applied through an employee referral. I interviewed at Marsh (Dallas, TX)
Interview
It was great, I went through four rounds, and everyone was very friendly throughout the entire process. I had a very helpful internal recruiter who readily answered my calls at any time. The conversation was very nice.
Interview questions [1]
Question 1
What experience do you have in the insurance industry?
I applied through a recruiter. The process took 4 weeks. I interviewed at Marsh in Jan 2025
Interview
Absolutely disorganized, possibly the worst interview experience I have ever had. Took over a MONTH of back and forth emails with their recruiter to get a Zoom interview. Met with two managers in the Zoom meeting, where one of the managers tried pitching a completely different, lower-paying position. At the end of the meeting, I was told I would hear back in a couple of days, never did.
Had a phone interview and followed by a zoom interview as this was during COVID with a follow up phone call to offer the job. The overall experience was very easy and enjoyable as the applicant.