Client Services Representative applicants have rated the interview process at MassMutual with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Services Representative roles take an average of 40 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at MassMutual overall takes an average of 21 days.
Common stages of the interview process at MassMutual as a Client Services Representative according to 2 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Skills test: 17%
Background check: 17%
Drug test: 17%
Personality test: 17%
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I applied online. The process took 5 weeks. I interviewed at MassMutual (Phoenix, AZ) in Jan 2016
Interview
From application to offer letter, the process took approximately 6 weeks. Initially a phone interview of approximately 20 minutes was conducted followed by an invitation to the office in North Phoenix to complete electronic assessments (personality and customer service capabilities) with a final interview approx 3 weeks afterwards. The final interview was 2:1 environment, friendly and very much focused on their need for customer-centric associates and your ability to deliver this level of service. I found the whole process to be easy, straightforward and everyone from recruiter to hiring manager were very upfront and answered questions directly. Love the professionalism and am happy to be a part of the team!
Interview questions [1]
Question 1
How have you handled or responded to a difficult associate/co-worker?
Intense and long interviews. A total of 3 interviews before job offer. The first interview was with HR. The second was with the hiring manager. The third was with HR and the hiring manager.