1st call with hiring manager (around 30min)
2nd video interview with customer service director of the region (around 50min)
3rd video interview with 2 team members (around 1h)
from applying to last interview, it took around 1 month and half
Interview questions [1]
Question 1
present yourself, walk me through your resume, what do you know about mastercard, what do you know about the payments market, why mastercard, what is your best quality according to your friends, also area of improvement, why customer service? , a situation where someone asked for your help , did they come back for your help later? do you have any experience with clients ?
Technical Customer Service Analyst applicants have rated the interview process at Mastercard with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
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