Customer Service Representative applicants have rated the interview process at Maximus with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 124 user submitted interviews for this role. To compare, the hiring process at Maximus overall takes an average of 19 days.
Common stages of the interview process at Maximus as a Customer Service Representative according to 124 Glassdoor interviews include:
Background check: 18%
Phone interview: 16%
Group panel interview: 14%
Drug test: 13%
Skills test: 12%
One on one interview: 9%
Presentation: 9%
Personality test: 6%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Maximus (Washington, DC) in Nov 2019
Interview
Attended one interview and had typing skill test on the same day. The process took about 1-2 weeks but the after the offer experience was rigorous as you have to take test and meet a cut-off mark to stay on the job after trainings.
Group interview. If interviewing you are chosen to move forward. During that same interview process if you want to move forward you were asked to to your shift time. Once the call is complete. You will get consent form for your background and things of that nature in your email. So the on boarding process is fairly easy.
I applied it was easy they called me for phone interview and heard back within 1-2 days. I applied it was easy they called me for phone interview and heard back within 1-2 days
I applied online. I interviewed at Maximus (Lynn Haven, FL)
Interview
Easy. Simple. Prepare for interview with sample questions and practice answers for a CSR at Maximus. Be yourself and provide personable answers rather than some that you’ve copied from someone else online.
Interview questions [1]
Question 1
Tell me about a time I handled a difficult customer and what I did to change the customers presentation on the company.