Customer Service Representative applicants have rated the interview process at Maximus with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 124 user submitted interviews for this role. To compare, the hiring process at Maximus overall takes an average of 19 days.
Common stages of the interview process at Maximus as a Customer Service Representative according to 124 Glassdoor interviews include:
Background check: 18%
Phone interview: 16%
Group panel interview: 14%
Drug test: 13%
Skills test: 12%
One on one interview: 9%
Presentation: 9%
Personality test: 6%
IQ intelligence test: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 1 day. I interviewed at Maximus (Rancho Cordova, CA) in Jun 2015
Interview
I worked with an amazing recruiter from Aerotec named Simaran Sandhu. She explained everything that I need to kno for my first day of work and always kept me in the loop.
Interview questions [1]
Question 1
How do u feel about being on the phone for your entire eight hour shift?
Group interview. If interviewing you are chosen to move forward. During that same interview process if you want to move forward you were asked to to your shift time. Once the call is complete. You will get consent form for your background and things of that nature in your email. So the on boarding process is fairly easy.
I applied it was easy they called me for phone interview and heard back within 1-2 days. I applied it was easy they called me for phone interview and heard back within 1-2 days
I applied online. I interviewed at Maximus (Lynn Haven, FL)
Interview
Easy. Simple. Prepare for interview with sample questions and practice answers for a CSR at Maximus. Be yourself and provide personable answers rather than some that you’ve copied from someone else online.
Interview questions [1]
Question 1
Tell me about a time I handled a difficult customer and what I did to change the customers presentation on the company.