I applied through a recruiter. The process took 8 weeks. I interviewed at Mercer (Houston, TX) in Jul 2014
Interview
I interviewed through a staffing agency.
I interviewed with one person and it was fairly comfortable and simple. They asked many questions about customer service and were very focused on if you could multi-task. I received an offer within 2 days, but it's the process after being hired that takes for ever. The background check is extremely thorough, so do not lie on your application. They go through Hireright. They actually wanted a copy of my high school diploma!
Other Participant Services Representative Interview Reviews for Mercer
I applied through a recruiter. I interviewed at Mercer (Norwood, MA) in Jul 2017
Interview
Received an email from a recruiter. Had a phone interview couple days later, followed by Skype interview. On site interview a week after that. No difficult questions, very easy process.
Interview questions [1]
Question 1
To summarize all of my experience and how I could meet their needs.
I applied through an employee referral. I interviewed at Mercer (Vernon Hills, IL) in Apr 2017
Interview
I applied online and received a phone call to set up a in person interview about 2 weeks later. I had a 1 on 1 interview received offer the next day. The back ground process took several weeks to complete.
Interview questions [2]
Question 1
name a time you and a coworker didn't agree on a project and how it was resolved?
I applied through a recruiter. I interviewed at Mercer (Dallas, TX) in Jul 2016
Interview
I was first interviewed by a Supervisor who was very knowledgeable of the position and wasted no time in explaining everything to me. It was a very pleasant experience.
Participant Services Representative applicants have rated the interview process at Mercer with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Participant Services Representative roles take an average of 25 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Mercer overall takes an average of 28 days.
Common stages of the interview process at Mercer as a Participant Services Representative according to 12 Glassdoor interviews include:
One on one interview: 25%
Drug test: 18%
Skills test: 18%
Background check: 10%
Personality test: 8%
Phone interview: 8%
Group panel interview: 5%
Other: 5%
Presentation: 3%
IQ intelligence test: 3%
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