It was based off of recruiting. I met with the recruiter and had a conversation. After that they bring you in to interview at the actual company with the HR person who works there. You usually interview with a bunch of people. It was a call center job so the emphasis was on customer service. The training process is pretty in depth as they have you learn health care information, 401k information, absence management information. The hours are long and there is not much time given away from your desk. Your time is tracked in a system pretty tightly.