I applied online. The process took 2 weeks. I interviewed at Microsoft (Herzliya) in Mar 2025
Interview
Initial recruiter call to discuss background and interest. Then a first interview with the hiring manager, focused on customer success skills and experience. Was supposed to proceed to additional interviews but the process paused midway without further updates. Overall smooth and professional until that point.
Interview questions [1]
Question 1
They asked how I handle a situation when a customer is dissatisfied and at risk of churning.
I applied online. I interviewed at Microsoft in Jun 2023
Interview
Why Microsoft? Tell me about yourself. Tell us about situation was difficult how you handle it? Do you have any questions for us? Why do we need to hire you? how you handle angry customers?
Interview questions [1]
Question 1
Why Microsoft? Tell me about yourself. Tell us about situation was difficult how you handle it? Do you have any questions for us? Why do we need to hire you? how you handle angry customers?
I applied through an employee referral. I interviewed at Microsoft (New York, NY) in Jan 2020
Interview
The interview was not hard and it was very much behavioral. They want to see if you are a learner and if you can adapt quickly. Overall, it was not very difficult.
Customer Service Manager (CSM) applicants have rated the interview process at Microsoft with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager (CSM) roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Microsoft overall takes an average of 30 days.
Common stages of the interview process at Microsoft as a Customer Service Manager (CSM) according to 3 Glassdoor interviews include:
Phone interview: 25%
Presentation: 25%
Skills test: 25%
Group panel interview: 13%
One on one interview: 13%
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