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      Model N

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      Model N interviewsModel N Customer Support Analyst interviewsModel N interview
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      Customer Support Analyst Interview

      Apr 8, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Model N

      Interview

      First spoke with a recruiter who gave me the outline of the position, very basic interview and felt like it was more procedural to give me more info on the position and see if I was interested based on the salary they were offering. Had two interviews with the team leader, the first one mostly a meet and greet about myself and the second one a more technical interview with some of the team members asking questions as well. After getting the go-ahead from the team leader I was transferred over to a new HR person who negotiated the final compensation package and offer details. Everyone I spoke to was very nice and professional. All interviews were done via Zoom as in person interviews were not allowed during the Covid-19 Quarantine.

      Interview questions [3]

      Question 1

      Please describe a left join in SQL.
      Answer question

      Question 2

      Please describe CSV, how comfortable are you with this format.
      Answer question

      Question 3

      How would you handle a customer who reaches out for support right as you are clocking off for the day and nobody else is around to assist them.
      Answer question

      Model N interviews FAQs

      • Customer Support Analyst applicants have rated the interview process at Model N with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 53% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Analyst roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Model N overall takes an average of 25 days.
      • Common stages of the interview process at Model N as a Customer Support Analyst according to 1 Glassdoor interviews include:

        Group panel interview:  25%

        Phone interview:  25%

        Drug test:  25%

        Presentation:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Consultant(33) ;
        2. Associate Consultant(18) ;
        3. Member Of Technical Staff(10) ;
        4. Software Engineer(10) ;
        5. Senior Consultant(9) ;
        6. Associate Member of Technical Staff(8) ;
        7. Associate Member of Technical Staff (AMTS)(8) ;
        8. Director(8) ;
        9. Principal Consultant(8) ;
        10. Senior Member of Technical Staff(8) ;
        11. Associate Director(7) ;
        12. Manager(7) ;
        13. Product Manager(7) ;
        14. Business Analyst(6) ;
        15. MTS1 Software Engineer(5) .


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      Jobs at Model N

      7 jobs in United States
      Director, Business Services (Medicaid Operations)
      United States
      ·
      $150K - $195K /yr
      (Employer provided)
      View job
      Global Account Executive, Life Sciences
      United States
      ·
      $150K - $170K /yr
      (Employer provided)
      View job
      Global Account Executive, Life Sciences
      United States
      ·
      $150K - $170K /yr
      (Employer provided)
      View job
      Sr. Corporate Counsel
      United States
      ·
      $175K - $220K /yr
      (Employer provided)
      View job
      Sr. Corporate Counsel
      United States
      ·
      $175K - $220K /yr
      (Employer provided)
      View job
      View all Customer Support Analyst Jobs