I applied online. The process took 1+ week. I interviewed at Morgan Stanley (Los Angeles, CA) in Jul 2022
Interview
HR was really kind and easy going. Asked about motives and why want interested in the industry. On site interview depends on the team, basically you would need to meet everyone especially the FA due to you will be the person directly assisting FA for their administrative needs.
Interview questions [1]
Question 1
What motives you
What is your last jobs biggest achievement
I applied online. The process took 3 weeks. I interviewed at Morgan Stanley (Menlo Park, CA) in Jul 2016
Interview
First was the phone interview- did not want to discuss salary although they knew what I was asking for. Felt as if people are all put through the ringer for a mediocre position. Interviewed with 5+ people from 8am until noon.
Interview questions [1]
Question 1
What did you find challenging in the previous position
Asked questions of specific examples where I was able to utilize good customer service skills. Made sure I had good computer skills and good communication skills.
Customer Service Associate applicants have rated the interview process at Morgan Stanley with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 16 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Morgan Stanley overall takes an average of 27 days.
Common stages of the interview process at Morgan Stanley as a Customer Service Associate according to 3 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Group panel interview: 17%
Presentation: 17%
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