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      Morningstar

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      Customer Support Manager Interview

      Jun 28, 2021
      Anonymous employee
      Sydney
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at Morningstar (Sydney) in Dec 2017

      Interview

      Four rounds of interviews which were hosted 2 people at a time. The two people often in different positions/departments for example: Head of the Advisor segment and the Managing Director, Head of Sales and Technology manager.

      Interview questions [1]

      Question 1

      What methodologies have you applied in a programmatic way to build out scale? How familiar are you with XXX (insert client names)? My level of understanding of what the company offers/provides to clients?
      1 Answer

      Morningstar interviews FAQs

      • Customer Support Manager applicants have rated the interview process at Morningstar with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Morningstar overall takes an average of 29 days.
      • Common stages of the interview process at Morningstar as a Customer Support Manager according to 1 Glassdoor interviews include:

        Drug test:  20%

        One on one interview:  20%

        Group panel interview:  20%

        Phone interview:  20%

        IQ intelligence test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Data Research Analyst(462) ;
        2. Research Associate(181) ;
        3. Software Engineer(151) ;
        4. Analyst(123) ;
        5. Senior Software Engineer(102) ;
        6. Data Analyst(80) ;
        7. Senior Data Research Analyst(80) ;
        8. Product Manager(65) ;
        9. MDP Associate(58) ;
        10. Research Analyst(57) ;
        11. Senior Data Analyst(56) ;
        12. Senior Research Associate(44) ;
        13. Intern(41) ;
        14. Team Leader(37) ;
        15. Associate Software Engineer(36) .


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