Customer Support Technician applicants have rated the interview process at NAVEX with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Technician roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at NAVEX overall takes an average of 16 days.
Common stages of the interview process at NAVEX as a Customer Support Technician according to 2 Glassdoor interviews include:
Group panel interview: 33%
Phone interview: 33%
Drug test: 17%
Skills test: 17%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at NAVEX (Charlotte, NC) in Sep 2021
Interview
The interview process was great and moved along at a good pace. Phone interview, then two video conference interviews with employees in similar positions and managers. Would not negotiate salary. Good information about benefits and salary in written offer.
Interview questions [1]
Question 1
What experience do you have with assisting others with technical issues?
I applied online. The process took 2 weeks. I interviewed at NAVEX (Lake Oswego, OR) in Mar 2020
Interview
Initial interview was on the phone with a recruiter from HR. Second interview was face-to-face with four managers and a trainer in the Customer Support department on site. Communication with HR was quick and complete.