Customer Service Representative applicants have rated the interview process at NIKE with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 32 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at NIKE overall takes an average of 23 days.
Common stages of the interview process at NIKE as a Customer Service Representative according to 11 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
One on one interview: 17%
Drug test: 8%
Presentation: 8%
Background check: 8%
Skills test: 8%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 months. I interviewed at NIKE (Beaverton, OR) in Nov 2013
Interview
Panel Interview where each manager would ask a competency/situational based question. The managers were pretty laid back, but looking for specific examples in your answers. Answer in a STAR format for each question.
Interview questions [1]
Question 1
Tell me a time when you had competing priorities and how did you manage that?
I applied through an employee referral. I interviewed at NIKE (Georgetown, TX)
Interview
Neat. Easy, fast process, 2 interviews. Did not get job. Basic questions about experience and skills. Interview consisted of phone screening and final interview. Virtual interview. Work from home. Lastly
I applied through other source. I interviewed at NIKE (Beaverton, OR)
Interview
I have applied to several positions at the Nike World campus in Beaverton and have not had an interview yet. I am qualified, if not overqualified, according to the job description.
Basic questions regarding past customer service roles, walk through resume, give examples of customer experience scenarios and dealing with customers of all personalities and up selling , working quickly and accurate when talking to customers