Customer Service Representative applicants have rated the interview process at NIKE with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 32 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at NIKE overall takes an average of 23 days.
Common stages of the interview process at NIKE as a Customer Service Representative according to 11 Glassdoor interviews include:
Group panel interview: 25%
Phone interview: 25%
One on one interview: 17%
Drug test: 8%
Presentation: 8%
Background check: 8%
Skills test: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at NIKE in Jul 2018
Interview
Applied through the site, and received invitation to on demand video interview, and told next stage would be assessment centre on a certain date. Didn’t receive any kind of indication of whether I passed or failed by the date so was left waiting; improvement would be to at least have an automated courtesy email for passing/failing.
I applied through an employee referral. I interviewed at NIKE (Georgetown, TX)
Interview
Neat. Easy, fast process, 2 interviews. Did not get job. Basic questions about experience and skills. Interview consisted of phone screening and final interview. Virtual interview. Work from home. Lastly
I applied through other source. I interviewed at NIKE (Beaverton, OR)
Interview
I have applied to several positions at the Nike World campus in Beaverton and have not had an interview yet. I am qualified, if not overqualified, according to the job description.
Basic questions regarding past customer service roles, walk through resume, give examples of customer experience scenarios and dealing with customers of all personalities and up selling , working quickly and accurate when talking to customers