Customer Service Representative I applicants have rated the interview process at NIKE with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 74.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative I roles take an average of 32 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at NIKE overall takes an average of 23 days.
Common stages of the interview process at NIKE as a Customer Service Representative I according to 11 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 25%
One on one interview: 17%
Skills test: 8%
Drug test: 8%
Presentation: 8%
Background check: 8%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at NIKE (Lake Oswego, OR) in Sep 2014
Interview
Called same day after submitting resume to come in for an interview. Very standard customer service interview questions.
After the interview they called me and offered me a full time position after I had applied for part time work. I came into work the very next day for training.
Interview questions [2]
Question 1
Describe a time when you went above and beyond for a customer.
I applied through an employee referral. I interviewed at NIKE (Georgetown, TX)
Interview
Neat. Easy, fast process, 2 interviews. Did not get job. Basic questions about experience and skills. Interview consisted of phone screening and final interview. Virtual interview. Work from home. Lastly
I applied through other source. I interviewed at NIKE (Beaverton, OR)
Interview
I have applied to several positions at the Nike World campus in Beaverton and have not had an interview yet. I am qualified, if not overqualified, according to the job description.
Basic questions regarding past customer service roles, walk through resume, give examples of customer experience scenarios and dealing with customers of all personalities and up selling , working quickly and accurate when talking to customers