I applied online. I interviewed at National Grid (Worcester, England) in Aug 2024
Interview
Very friendly, they made it easier for me as I was very nervous. They make you feel comfortable by starting with just casual chat and give you the opportunity to talk about yourself to 'break the ice' before starting the interview
Interview questions [1]
Question 1
How do you deal with an angry customer?
How do you offer great customer service?
What do you do if a colleague shouts, lashes at you?