I applied online. The process took 2 weeks. I interviewed at Nationwide (Des Moines, IA)
Interview
Kinda hard to get an interview. Has testing that u have to complete. Consists of phone interview, and a series of in person interviews. They look for outgoing people as you are on the phone all day with members and that is huge to Nationwide as far as member being treated like gold
I applied through a staffing agency. I interviewed at Nationwide
Interview
It was a relaxed environment. Everyone was very welcoming. It was supposed to be three people interviewing me but it ended up be in my two. I after the interview I was able to shadow the position after I was offered the position.
I applied online. The process took 2 weeks. I interviewed at Nationwide (Des Moines, IA) in Apr 2016
Interview
Straight forward. They are looking for you to answer questions in a specific SMART format where you start with a previous situation you've had and what you did in that particular situation.
Interview questions [1]
Question 1
Name a time you've had to overcome adversity at work and how'd you resolve it?
I applied through a staffing agency. The process took 2 weeks. I interviewed at Nationwide
Interview
The first half of the interview was a shadowing of a tenured representative to give an idea of the type of work I would do on a daily basis. You sign confidentially paperwork to agree that you will not share information. It was an excellent opportunity for me to ask about the systems and the type of management I'd be working with. About 30 minutes into the shadow, they will come get you for the actual interview. I sat with two individuals whom asked basic interview questions. They were both very personable and used the S.T.A.R. method of questioning.
Member Care Representative applicants have rated the interview process at Nationwide with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 66.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Care Representative roles take an average of 18 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Nationwide overall takes an average of 23 days.
Common stages of the interview process at Nationwide as a Member Care Representative according to 14 Glassdoor interviews include:
Phone interview: 26%
Skills test: 17%
Background check: 13%
Drug test: 11%
Group panel interview: 11%
Personality test: 9%
One on one interview: 9%
IQ intelligence test: 2%
Other: 2%
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