I applied through an employee referral. The process took 3 weeks. I interviewed at Navan (Palo Alto, CA) in Sep 2018
Interview
Thoughtful and customized. The entire interview process was infused with true hospitality. Each individual I met with provided me with a clear understanding of the company and the position and had a genuine interest in me and my background. After so many transactional and cold interviews, TripActions made me feel incredibly valued and welcomed. They stand by their mission and their principles, even in the interview process!
Interview questions [1]
Question 1
Tell me about a time you had a problem with a client and how you went about solving that problem.
I had an initial call with a hiring manager and he was great but he mentioned that if I "wanted to leave at 4pm and go to the park" this job wasn't for me. (This was an unprompted comment when I mentioned what their in-office policy was like). He also kept mentioning how "hard" the work was and he has to work at night to get his work done.
I think the product they have is great but the comments are telling of what the company's culture is like.
Interview questions [1]
Question 1
Tell me about a time you worked with a client that had differing priorities
I applied through a recruiter. I interviewed at Navan
Interview
I was invited by an internal recruiter to have a phone screen. At the end of the call, the recruiter said I was "definitely moving on to the next round." I passed on my resume and was told I would hear about next steps in 1-2 business days. Surprise, surprise - I never heard back, even after following up again.
This is a tough job market as it is. Please follow up with your candidates. This has left a really bad taste in my mouth when it comes to using Navan as a client in the future.
Interview questions [1]
Question 1
How many people do you currently manage on your customer success team?
I applied online. The process took 3 weeks. I interviewed at Navan (London, England) in Jun 2024
Interview
Internal recruiter screening call first and then two seperate interviews with management. All went well and then I was ghosted no feedback. I saw online that both managers left the company shortly afterwards so maybe they were trying to do me a favour.
Interview questions [1]
Question 1
Describe a difficult work situation and how did you overcome it?