Customer Success Manager applicants have rated the interview process at Navan with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 38.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 19 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Navan overall takes an average of 19 days.
Common stages of the interview process at Navan as a Customer Success Manager according to 14 Glassdoor interviews include:
Phone interview: 37%
One on one interview: 30%
Drug test: 11%
Group panel interview: 11%
Presentation: 7%
Skills test: 4%
Here are the most commonly searched roles for interview reports -
I applied through other source. I interviewed at Navan
Interview
Four interviews with one situational Quarterly Business Review.
Thorough interview process but very conversational for the most part. Managers and directors just want to make sure you have experience working with a variety of customers. Come with an excited, go getter attitude and you’ll do well.
Interview questions [1]
Question 1
One time you faced adversity and how you overcame it. (Work or life, prefer work)
I had an initial call with a hiring manager and he was great but he mentioned that if I "wanted to leave at 4pm and go to the park" this job wasn't for me. (This was an unprompted comment when I mentioned what their in-office policy was like). He also kept mentioning how "hard" the work was and he has to work at night to get his work done.
I think the product they have is great but the comments are telling of what the company's culture is like.
Interview questions [1]
Question 1
Tell me about a time you worked with a client that had differing priorities
I applied through a recruiter. I interviewed at Navan
Interview
I was invited by an internal recruiter to have a phone screen. At the end of the call, the recruiter said I was "definitely moving on to the next round." I passed on my resume and was told I would hear about next steps in 1-2 business days. Surprise, surprise - I never heard back, even after following up again.
This is a tough job market as it is. Please follow up with your candidates. This has left a really bad taste in my mouth when it comes to using Navan as a client in the future.
Interview questions [1]
Question 1
How many people do you currently manage on your customer success team?
I applied online. The process took 3 weeks. I interviewed at Navan (London, England) in Jun 2024
Interview
Internal recruiter screening call first and then two seperate interviews with management. All went well and then I was ghosted no feedback. I saw online that both managers left the company shortly afterwards so maybe they were trying to do me a favour.
Interview questions [1]
Question 1
Describe a difficult work situation and how did you overcome it?