Initially I received a phone call from someone in HR, they didn't identify themselves immediately. They called asking if I was still interested in the job and to expect an email. The email detailed location, time and had attached forms to fill in. A massive amount of the email focused on parking at "the Campus" and there is no immediately adjacent parking... it's all full. You might find a space on the upper floor of the parking garage, like I did. The building had lots of people with NFCU lanyards watching from the windows above, I think the water cooler/coffee machine is there on that floor, I certainly hope they're not paid to watch people. The reception had two non-plussed members of staff who didn't even ask for my name, one of them kept saying "Nobody tells me anything around here!" she said it 5 times in 20mins . Monitors by the seating area that flash up adverts for new products, news etc that seemed to have a clear left-bias when referring to political news... so keep the MAGA hat at home. The interview was conducted by a very quiet lady & an initially friendly guy who seemed overly animated and yet was covertly catty, often using the information in your resume to give normal interview questions a slant that downplayed your life experience, choices or qualifications. He presumably thought I didn't notice so kept it up a little too long There were basic interview questions and an exercise using information from their website following instructions as if for a customer. There were very clear errors in his instructions so it looked like you were getting it wrong when the system actually didn't work that way. The interview was this mix of low-key cattyness and trying to tell you that the job will turn you into a couch potato as apparently there's no getting up from the chair and 200-400 calls a day. Let's just say he didn't "sell" the job or his company and the lady who was with him said very little.