Member Service Representative applicants have rated the interview process at Navy Federal Credit Union with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 68.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 20 days to get hired, when considering 204 user submitted interviews for this role. To compare, the hiring process at Navy Federal Credit Union overall takes an average of 22 days.
Common stages of the interview process at Navy Federal Credit Union as a Member Service Representative according to 204 Glassdoor interviews include:
Group panel interview: 18%
Skills test: 14%
Background check: 13%
Phone interview: 13%
One on one interview: 10%
Drug test: 10%
Presentation: 7%
Personality test: 7%
IQ intelligence test: 5%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Houston, TX) in Oct 2022
Interview
A recruiter reached out to me a few days after I completed the online application. He interviewed me and we had a great 20 minute phone conversation. He educated me on the company and told me about his work history with the company as well as some of the key points about the company. I did well so he let me know in an email that I will be interviewed by two other employees of the company. A week later I was interviewed on face-time by two branch managers for about 45 mins.
Interview questions [1]
Question 1
1) Tell me about yourself? 2) If a member is mad & want to cancel their membership how would would you talk to them? 3) Why would you want to work for Navy Federal? 44) How would you convince me to buy one of your favorite electronics?
I applied online. The process took 2 months. I interviewed at Navy Federal Credit Union
Interview
The hiring process started with two online assessments, followed by a phone screening interview from one of the recruiters (The gap between these two events was almost a month). After completing those, I moved to an in-person interview with a panel of two people. The interviewers asked behavioral questions, taking detailed notes throughout the session. They mentioned that the timeline for a decision might "take too long". However, it has now been over a month since my interview without any further communication. Despite my portal status still showing as 'Interviewing,' I haven't received a call or email update. While the initial stages were well-organized, the lack of follow-through after the in-person stage is kind of worrisome.
It was a group interview with two supervisors and a team lead, mostly interacted with hr dept. hr specialist fumbled entire process including pay and location I was to be working.
I interviewed at Navy Federal Credit Union (Pensacola, FL)
Interview
it was overall a standard interview process. nothing too extreme, they were friendly during the interview. received the offer not too long after the interview. I would recommend the company to anyone looking for a job.
Interview questions [1]
Question 1
What is your background related to customer service?