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      NetBrain Technologies

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      Customer Success Interview

      Jun 26, 2019
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied through other source. I interviewed at NetBrain Technologies in Jun 2019

      Interview

      HORRIBLE , MEAN recruiter team!! Head of the talent reached out for Director of Customer Success Role and I told him that I would be under qualified for that position and mentioned that I am looking into more manager level. I thanked him for their consideration anyways. After couple of back and forth messages, his response to me was so unprofessional, unexceptionable and SHOCKING as he suddenly thought that I would never be a good for even a mid level CSM role that my leadership skills were a bit "skewed" and he wishes me luck but he can't see lead roles within my skill levels, "unless i worked my way up within a company" ???? First of off this person "REACHED OUT TO ME FIRST" and I never asked him for manager position there. Second, I DID NOT ask his opinion on what I am capable of doing in my career. Third, this person and I didn't even have a phone conversation. He was able to tell me how I am NOT good for anything I think I am capable of by looking at my Linkedin profile. If you think you can degrade people like that, you are WRONG and you shouldn't be working with the people. i have to mention that another one of my friends also received a nasty email from a recruiter at Netbrain when she denied the job offer.
      7
      avatar
      NetBrain Technologies response
      7y
      Thank you for sharing your experience with our interview process within our services department. I sincerely apologize you had a negative experience and my team is always looking to improve the interview process and it is feedback like yours that helps us with our quality control procedures. It appears our responses to your candidacy were not expanded upon and I failed to give you more accurate feedback from a comparison point of view of your skills in accordance with the job description. We look at the candidate experience as one of the most valuable aspects of the interview process and we strive to uphold the high standards we set for our candidates. I am truly sorry this occurred during your process. Your feedback has helped to streamline our process further and hopefully in the future you will consider or recommend roles within our company. Thank you for the valuable time you dedicated to this process.