Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      New Relic

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: New Relic reviews | New Relic jobs | New Relic salaries | New Relic benefits
      New Relic interviewsNew Relic Technical Support Manager interviewsNew Relic interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Technical Support Manager Interview

      Dec 19, 2017
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at New Relic (Portland, OR) in Nov 2017

      Interview

      The recruiting team is top notch! They were in constant communication with me during the entire process. After applying online, I had a 30 minute call with the Senior Recruiter and then a 30 minute call with the Hiring Manager. A few days later, I was given instructions to write a proposal for a direct report that was deserving of a promotion. Later in the week recruiting invited me onsite for a 4-5 hour interview. It consisted of 30-45 minute panel interviews with several Managers, Senior Managers, Directors, and the VP. They treated me to lunch and each person that I met seemed genuinely interested in being involved in the interview process. I received an offer the next day!

      Interview questions [1]

      Question 1

      They asked a handful of situational questions, but mostly they wanted to hear about my experience and how things were handled at my previous company.
      Answer question
      5

      Other Technical Support Manager Interview Reviews for New Relic

      Manager, Technical Support Interview

      May 26, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at New Relic in Nov 2021

      Interview

      First met with the recruiter for a screen - only took about 10 minutes and they noted that my resume showed exactly the experience that the hiring manager was looking for so they moved me forward quickly. I met with the hiring manager shortly after then moved into the panel interview. The panel interview was with some peer managers on the Support team and consisted of 3 meetings over three days, one with the HR business partner and the other two with two people in each group. They were relatively low stress questions, the interviewers were very personable and conversational. They had a specific set of questions to ask. They also each left time for questions for them at the end. Then I spoke once more with the hiring manager to ask any other questions I had. We spoke about how the panel interview went. The recruiter kept me "warm" while they finished the week with the remaining candidates. I received an email from the recruiter the next week asking for some time to chat, which we set up and they presented a verbal offer! The recruiter was thorough and excited during that call :)

      Interview questions [1]

      Question 1

      Why are you interested in New Relic?
      Answer question

      Technical Support Manager Interview

      Nov 16, 2018
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at New Relic (Portland, OR) in Oct 2018

      Interview

      Screening call w/recruiter --> Phone interview w/hiring manager --> Written assessment --> In-person interview with hiring manager, peers, senior leadership --> lunch with same --> in-person interview with add'l senior leadership. The process was thorough but not especially intimidating. They did a great job of making me feel comfortable. The hiring team was very organized.

      Interview questions [1]

      Question 1

      Describe a situation where you had to manage an underperforming member of your team.
      Answer question
      1

      Technical Support Manager Interview

      May 4, 2018
      Anonymous employee
      Portland, OR
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at New Relic (Portland, OR) in Mar 2018

      Interview

      A recruiter contacted me, I was then given 2 phone screens (recruiter, then hiring manager) followed by a written exercise. This was then followed by an onsite interview (with roughly 9 people over 5-ish hours, broken in 45m segments), and finally a quick video call with the department's VP. It was extremely thorough (in the best way).

      Interview questions [1]

      Question 1

      What's your support philosophy?
      Answer question
      2

      New Relic interviews FAQs

      • Technical Support Manager applicants have rated the interview process at New Relic with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Manager roles take an average of 18 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
      • Common stages of the interview process at New Relic as a Technical Support Manager according to 4 Glassdoor interviews include:

        Group panel interview:  24%

        Phone interview:  24%

        Drug test:  18%

        Presentation:  12%

        One on one interview:  12%

        Other:  6%

        Background check:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(106) ;
        2. Senior Software Engineer(100) ;
        3. Account Executive(70) ;
        4. Technical Support Engineer(43) ;
        5. Enterprise Account Executive(42) ;
        6. Sales(27) ;
        7. Solutions Consultant(25) ;
        8. Engineering Manager(18) ;
        9. Lead Software Engineer(18) ;
        10. Senior Solutions Consultant(18) ;
        11. Sales Representative(15) ;
        12. Technical Account Manager(14) ;
        13. Manager(13) ;
        14. Senior Account Executive(13) ;
        15. Senior Technical Support Engineer(13) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at New Relic

      13 jobs in United States
      Technical Success Manager
      San Francisco, CA
      ·
      $87K - $109K /yr
      (Employer provided)
      View job
      Product Manager - Log Management
      Atlanta, GA
      ·
      $151K - $189K /yr
      (Employer provided)
      View job
      Director, Revenue Operations
      San Francisco, CA
      ·
      $180K - $225K /yr
      (Employer provided)
      View job
      Senior Account Executive - Public Sector (Federal)
      Arlington, VA
      ·
      $248K - $350K /yr
      (Employer provided)
      View job
      Director, Strategic Cloud Partnerships
      San Francisco, CA
      ·
      $202K - $272K /yr
      (Employer provided)
      View job
      View all Technical Support Manager Jobs